Top 3 Android remote assistance software

What is Remote Assistance and Why Support Android Devices on the Network?

Remote assistance is the process in which a support specialist accesses customer devices over the network and helps troubleshoot issues through the computer instead of dealing with customers in person.

If a customer has a problem with, say, an Android tablet, this method relieves them of the need to transport the malfunctioning device to the service center. A technician can simply connect to the device through the Internet and access it as if the gadget were connected directly to the specialist’s computer.

This helps increase customer satisfaction. And creating an environment in which customers feel prioritized and attentive is the primary goal of any service center. Offering the remote support option is probably the easiest way to achieve this.

Given the growing number of Android users around the world, remote assistance for  top Android devices becomes one of the most important activities today.

The best apps for remote support of Android devices

Thankfully, there are many remote support applications, tools, and services that allow technicians to remotely access and control Android devices without any difficulty.

In this article, we’ll take a look at some of the most popular and efficient ones. All these software solutions work well with almost all versions of Android OS on most devices and gadgets. The applications we will highlight below are ideal for those who want to connect to remote devices quickly and securely at any distance.

So, let’s take a look at the useful and powerful applications for remote support and repair of mobile devices.

HelpWire

We will start with the app that takes the leading position in the remote support tools market: HelpWire.

HelpWire is a customized solution developed by Electronic Team. The app is based on a unique port virtualization technology that allows you to redirect Android devices on the network so that an expert can access them on the local PC.

HelpWire works equally well on LAN, Ethernet, WiFi, and the Internet. One of the main advantages of the software is that it is extremely easy to install and use.

Are you still wondering how to remotely support an Android phone? Here is a simple step-by-step instruction:

1. Your client connects the Android phone to a USB port on the local computer, launches HelpWire, and logs into the software account. Then, the customer waits for a technical specialist and, once the technician initiates the session, describes the problem using the HelpWire live chat.
2. Next, the technology connects to the customer’s Android phone via the Internet and works as if the device were directly connected to the expert’s PC.
3. Once the problem is resolved, the operator logs out of the phone and ends the support session.

The main advantages of HelpWire:

• • The speed of connections. With HelpWire, you will be able to provide quick answers to your customers’ needs. The software allows access to remote Android devices with just a couple of clicks.
• • Secure communications over the network. The strong encryption used by HelpWire will protect all transported traffic from unauthorized access.
• • Competitive advantage. By offering support service with remote access capability, you gain a significant advantage over your competitors who still rely on traditional customer support methods.
• • White-labeling. You can add the solution to your offering and distribute HelpWire under your company logo and name.
• • Live chat. To increase the efficiency of communications with your customers, you can exchange video, audio, and text messages in real time via a convenient HelpWire live chat.

Boomgar

Boomgar is another advanced remote diagnostic software that allows remote control on Android devices made by Samsung, HTC and Dell. What this tool does allows you to see the screen of a remote device so that you can provide remote troubleshooting and assistance for your tablet, phone, etc. Android.

Bomgar’s powerful features include:

• • Live chat communications;
• • File transfer to and from Android devices;
• • Stop or uninstall annoying programs;
• • Sharing the remote support session with other team members;
• • Access to unattended Android devices used as POS systems, etc.

Boomgar allows full screen sharing and offers remote support of an Android phone from a PC (Windows, Mac or Linux). This solution allows you to access programs on a remote Android phone and type and click as if the tech specialist were holding the device in their hands.

TeamViewer

TeamViewer QuickSupport is a practical solution for remote support of Android and iOS-based devices. This tool provides remote access to mobile devices via TeamViewer software and helps solve user problems from a remote location.

The application is designed for mobile operators, technical support services, system administrators, etc. It greatly facilitates the work of technical support teams, while improving the quality of the service they provide.

With this dedicated program, an IT professional can remotely connect and support Android devices from their computer. It is even possible to delete applications and end processes on a remote phone, tablet or any other gadget.

In addition, TeamViewer QuickSupport offers device management and full remote access to the display for Sony, Medion, Alcatel One Touch / TCL devices.

The main features of the solution:

• • Chat. The service specialist can communicate with the end user in order to better understand the problem and provide the necessary advice (no phone call is required).
• • Screenshot in real time. The specialist can take a screenshot on a remote mobile device in real time (after taking the screenshot, the image is automatically sent to the TeamViewer program on the tech’s computer);
• • Full access to device settings. The support expert can access the settings of a remote Android phone or tablet and change them, this also applies to the communication settings (e.g. Wi-Fi).
• • Access to system logs. Viewing system information and system logs can help identify the problem;
• • File transfer. The technology can easily transfer files to and from the remote device they are connected to.

Bottom line

There are a number of software tools for remote support of Android phones from PC. In this article, we’ve highlighted the most successful remote device diagnostics and support vendors.

If you need a solution that not only reliably establishes a connection across the network, but makes the remote assistance process as simple as possible, HelpWire seems to be your best bet.

This customized product offers a completely unique technology that gives technology specialists the much desired flexibility in implementing the solution in their service centers.